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Cody P. White |
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Emmett, Idaho 83617 United States |
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OBJECTIVE |
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A technical supervisor position where my skills in telephone customer service and management would be an asset to the organization.
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WORK EXPERIENCE |
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June 2005 - Present |
Hewlett Packard Co. |
Boise, ID |
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Currently working as an inbound telesales agent for Hewlett Packard. Learned how to work on the phone, using my customer service and sales skills to help customers meet their needs for new technology. Selected for monthly Sales Award in November, and was also selected for two Total Customer Experience awards. Managed a team of 60 contingent workers for 3 months, coaching and improving sales skills.
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September 2004 - June 2005 |
Manpower Professional/Hewlett Packard Co. |
Boise, ID |
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Worked in a team environment, but had individual goals to meet. Created processes for our team to use to maximize efficiency. Entered customer escalations into computer system, and routed them to the correct team to handle.
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June 2004 - September 2004 |
Emmett School District |
Emmett, ID |
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Repaired desktops and laptops across the Emmett School District. Renamed all the PC's in the network for easier remote management and automated software distrubition.
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SKILLS |
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Operating Systems - Windows 98, NT and XP.
Hardware - Laptop and Desktops, Printers, Scanners, Fax and other peripherals. Cisco I, II, III, IV training completed. Proficient with Microsoft Office programs. Customer service experience. 10 key and data entry. |
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EDUCATION |
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2000 - 2004 |
Emmett High School |
Emmett, ID |
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High School Diploma in General Education - |
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